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What should you do if your Florence home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your residence – and your loved ones – against the various risks you could encounter, like theft, fire, and flooding. Despite the fact that your home might be prepared, that doesn’t automatically mean you are. Do you know what to do if your Florence home alarm system goes off? The blaring of an alarm is often startling, confusing, and could cause panic. Your best bet is to stay level-headed and adhere to these simple tips.

Steps to Take Whenever Your Home Alarm System In Florence Goes Off

It’s a circumstance nobody wishes to encounter, but it’s also why you put in a home alarm system originally. You’re woken up in the middle of the night with the telltale blaring of an alarm after a security sensor has been tripped. Now what should you do?

  1. Stay calm. This is easier said than done when your home security alarm is blaring, and your pulse is beating rapidly. But keeping a cool head is the best way to appraise the situation. Avoid the urge of trying to manage the emergency yourself instead let your monitoring specialists and first responders perform their job.
  2. Take care of your loved ones. Your priority should be your family members and getting them out of harm’s way. In the event of a break-in, this might include moving to an appointed safe zone as far away from points of entry as possible. It’s likely that your alarm may have deterred the invader, but it’s always smarter to be safe than sorry. If there’s fumes or a fire, please vacate your residence immediately.
  3. Grab your cell phone. In this day and age, most homeowners carry their smartphones at all times, but you could neglect to pick it up during an emergency. It’s a good thing to have. You’ll have the opportunity to stay connected with your monitoring specialists and obtain updates through your home security app.

Connect With Your 24/7 Monitoring Team

Whenever your home alarm system in Florence goes off, your 24/7 monitoring professionals will instantly act. Their first step is to verify your alarm, and that involves reaching out to you. The guideline they adhere to is based on the sort of emergency. For example, when a medical emergency is triggered, one effort will be made to get in touch with you before first responders are sent out. If you have an intrusion - the most typical kind of event - a monitoring agent will adhere to these guidelines to get in touch with you:

  • An effort will be made to reach you using the touchscreen interface. You will generally be requested to provide a passcode.
  • If that isn’t successful, a call is attempted to your main contact number.
  • An alternate number or your first contact person is attempted next.
  • If you still can’t be reached, area police officers are deployed.
  • Your monitoring professionals will attempt to reach you again once authorities are notified.

If you're not able to interact with the monitoring team, that’s OK. Assistance will still be sent even when you're not available to verify the emergency.

Be prepared for any situation with a Vivint home alarm system in Florence

Be prepared for any crisis with a modern home alarm system in Florence from Vivint. Call (843) 438-7320 to begin customizing your home’s protection today.